Return & Refund

At Shopsbusiness, we want you to shop with total confidence. Eligible items may be returned within 30 days of delivery, and refunds are issued to your original payment method within 14 business days.

Our Promise
Your satisfaction matters most. If something isn’t quite right, simply return it within 30 days from delivery. Once received and approved, your refund will be processed within 14 business days. We’re committed to making every return fair, fast, and stress-free.

Quick Facts
• Return Window: 30 days from delivery date
• Item Condition: Unused, unwashed, in original packaging with all tags attached. Proof of purchase required.
• Return Shipping: Customer pays unless the item is defective or incorrect.
• Refund Timing: Processed within 14 business days after approval (bank posting may take an extra 3–5 days).
• Exchanges: Available only for defective or incorrect items. For other preferences (size, color, or style), please return and place a new order.

How to Request a Return — 3 Easy Steps

1. Email Us: Send your request to support@shopsbusiness.com with your full name, order number, reason for return, and order confirmation screenshot.

2. Attach Proof (if applicable): Include photos or a short video if your item is damaged or defective.

3. Ship the Item: After approval, you’ll receive a Return Authorization (RMA) and return address. Once inspected (within 72 hours), your refund will be confirmed.

Why This Policy Works for You
• Transparent and simple — no hidden terms.
• Quick response — all return requests reviewed within 72 hours.
• Customer-first — we cover all costs if we made an error.
• Risk-free shopping — try at home and return what doesn’t fit.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are only available for defective or incorrect items. For other changes, please return and place a new order.

Q: Who pays for return shipping if the item doesn’t fit?
A: For size or style changes, the customer pays return shipping. If the item is defective or incorrect, Shopsbusiness covers it.

Q: How long does it take to confirm my return?
A: All returns are reviewed within 72 hours of receiving your package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: Check your payment account first. If it’s still not posted after 14 business days, contact support@shopsbusiness.com for assistance.

Notes & Exceptions
• Final Sale / Clearance: Non-returnable and clearly marked “Final Sale.”
• Customized or Personalized Items: Cannot be returned unless defective or damaged on arrival.
• Proof of Defect: Photos or videos are required for defective claims.

Need Help?
Our support team is always happy to assist.
📧 support@shopsbusiness.com

SHOPS BUSINESS LLC
📍 67 Sherman Rd, Birdsboro, PA 19508, United States